Refund & Finality Rules

Effective date: August 30, 2026

These rules say when a payment on TopSlash can be refunded and when it cannot. They are part of the Terms of Service. There are two kinds of payment on TopSlash, and they have different rules:

• Payments to us (Envol, Inc.): placement payments and the $19 listing fee. Sections 1 to 5.
• Payments to a vendor: deal purchases. Section 6.

1. Placement payments are final

A placement payment buys advertising position on a public leaderboard, and the position is delivered the moment Stripe confirms the payment. For that reason, placement payments are final. We do not refund a placement payment except in the three cases in Section 2.

In particular, we do not refund a placement payment because:

• You were outbid, or your position changed after you paid. Positions change whenever someone else pays. That is how the board works.
• You changed your mind, or paid more than you meant to.
• Your listing got less traffic, fewer clicks, or fewer sales than you hoped. Placement buys position, not results.
• Your listing was unpublished or your account was banned for a policy violation that you caused, including a false price, a prohibited product, a website you did not have authority to list, or any other breach of the Listing Policy or the Terms of Service.
• You unpublished your own listing.

2. The only exceptions

We refund a placement payment only in these cases:

1. Fraud or unauthorized card use. The payment was made with a card or account that was not authorized to be used, as confirmed by Stripe's fraud tools, by a bank dispute, or by our verification of your report. Refund: the full payment. We may also unpublish the listing that received it.
2. Platform technical error. Our system charged you twice for the same selection, charged the wrong amount, or recorded the payment to the wrong listing. Refund: the erroneous part (for example, the duplicate charge).
3. Listing rejected or unpublished for a reason not attributable to you, within 7 days of the payment. For example, our verification wrongly flagged your site and we removed the listing. Refund: the full payment, at our discretion, if we unpublished the listing within 7 days after the payment for a reason that was our error and not yours.

No other case qualifies. Refunds under these rules are decided by an administrator and go back to the original payment method through Stripe.

3. What a refund does to the board

When Stripe confirms a refund, the refunded amount is removed from your listing's current total, your position is recomputed, and the Complete Bid History shows a reversal row. Today and This Week boards are not changed, because the payment did happen inside that period. The Current and All Time totals are reduced. We email you the amount, the reason category, and your new total.

4. Disputes and chargebacks on placement payments

If you dispute a placement payment with your bank and the dispute is decided against us, the disputed amount is reversed from your total in the same way as a refund. If you dispute a valid placement payment, we may unpublish your listings and refuse future placement payments from you. Please email us before disputing; the three cases above are handled faster by email than by your bank.

5. The $19 listing fee

• The listing fee is waived for the first 50 approved founder listings. After that, publishing a listing costs $19.
• The fee pays for listing and automated verification. It never buys rank, position, or any placement.
• Verification runs before you pay the fee. Once verification has run, the fee is not refundable, whether or not you keep the listing live, except for a platform technical error (for example, a duplicate charge), which we refund in full.

[COUNSEL: confirm that a non-refundable verification fee, charged only after a listing passes, needs no further disclosure at checkout beyond the existing "This fee covers listing and automated verification. It does not purchase paid rank." sentence.]

6. How to request a refund from us

• Email [email protected] from the email address on your account. Subject: "Refund request".
• Include: the listing URL on TopSlash, the date and amount of the payment, the Stripe receipt number if you have it, and which case in Section 2 (or Section 5) applies and why.
• Timing. Send technical-error and wrongful-removal requests within 30 days of the payment. Report unauthorized use as soon as you notice it; we also act on Stripe's own fraud signals without a request.
• We reply within 5 business days. If we approve, the refund is sent through Stripe to the original payment method, and usually reaches your bank within 5 to 10 business days.

7. Deal purchases: the vendor's policy applies

A deal purchase is a payment from you to the vendor. It goes to the vendor's own Stripe account. We never touch it, and we cannot refund it.

• Refunds of deal purchases are decided by the vendor under the refund policy shown on the deal page and in your confirmation email.
• Ask the vendor first, through the support link on the deal page, in your confirmation email, and on your account page.
• If the vendor does not answer or does not honor its published policy, email us. We will help you reach the vendor and may act against the vendor as described in the Buyer Terms. We do not guarantee a refund.
• Contact before dispute. Please contact the vendor, and then us, before you dispute a deal charge with your bank. A dispute on a vendor charge is handled between you, your bank, Stripe, and the vendor.
• If the vendor refunds you, the purchase is marked as refunded on your account page and removed from the verified counters. The refunded unit does not return to the deal's inventory.

8. No credits

We do not issue platform credits, store credit, coupons, or any stored value. A refund, when it happens, goes back to the original payment method.

9. Contact

Envol, Inc., operating TopSlash. [email protected]. Postal address: Envol, Inc., 2108 N St Ste N, Sacramento, CA 95816, United States.